GLOBAL BUSINESS SERVICES SECTOR IN LATVIA

shared service centers, outsourcing companies, research & development centers

global business services centers (gbsC)

GBS stands for Global Business Services. It refers to the consolidation of shared services and outsourcing activities within an organization to streamline operations, increase efficiency, and reduce costs. GBS centers are centralized units that provide various support services, such as IT, finance, procurement, and customer service, to different business units or external clients.

INDUSTRY CONTRIBUtes TO Latvia's ECONOMIC Growth

  • 50 GBS centers based in Latvia provide more than 17 thousand jobs
  • The average gross salary is close to 2000 euro
  • The number of people employed by GBSC has increased by 10% in 2021
  • Approximately 15 million euros are paid in A /B-class office space leasing transactions every year
  • GBSC industry invests around 10 million euro in employee training activities (soft skills, digital competencies, foreign language training) every year

ABSL LATVIA MISSION

ABSL encourages Global Business Services and IT centers to connect, collaborate and grow. We engage government officials, universities, and other stakeholders to reach the full potential of Latvia as a highly attractive location for the industry.

ABSL Latvia vision

ABSL Latvia aims to transform Global Business Service and IT centers into a well-known and dynamically growing industry directly accelerating the growth of Latvia’s economy. ABSL helps Latvia to become one of the top locations in CEE for Global Business Services and IT companies.

ABSL LATVIA core RESPONSibility areas

INDUSTRY AWARENESS

Appearance in public media & participation in public events, organization of events to attract the interest of media, society, which is a good way to build awareness of the industry itself.

NETWORKING PLATFORM 

ABSL Latvia organizes knowledge-sharing clubs across different business support functions to exchange experiences, opinions, learn and inspire from each other.

cOLLABORATION WITH UNIVERITIES

ABSL Latvia builds strong ties with higher education institutions to provide a growing number of graduates educated about the industry specifics.

ANNUAL REPORT

ABSL Latvia in collaboration with the Investment and Development Agency of Latvia releases Annual Business Services Report.

COORDINATING ERAF SUPPORT

ABSL Latvia fosters the growth of talent with the help of the European Regional Development Funding program for employee training needs (covering up to 70% of related costs)

ADVOCACY

Communication with government institutions to improve the business environment and foster the growth of the industry.



ABSL Latvia 
Board Members

Alesja Kircenko
SEB Global Services

Ieva Zirne
Circle K Business Centre

Kim Leandersson
Cognizant Latvia

Ieva Aizvakara
Atea Global Services

Ilona Valdmane
Tietoevry

Rodion Shiryayev
MSC Shared Service Center Riga

Svetlana Koncerova
DNB Bank ASA