Survey on actual topics for knowledge shareing events

To better understand ABSL members expectations regarding knowledge and success sharing events (webinars, topical club meetings etc.,) we would appreciate if you could take an anonymous survey that will take 5 min of your time. Please find the survey here.

This information will help us greatly to plan knowledge sharing events for the 2023 to better meet your interests and topics that are important for your organizations.

Please submit your opinions until January 31.

absl latvia experts has conducted 26 guest lectures

ABSL Latvia is actively involved in promoting the recognition of the GSB industry and training young talents by offering its experts guest lectures to leading Latvian universities.

In the fall semester of 2022, ABSL Latvia industry experts conducted 26 guest lectures at universities!

Many thanks to all lecturers for their hard work and cooperation partners at universities for chance to reach out to students!

MSC Shared Service Center Riga - entrepreneur of the year in riga!

Congratulations! ABSL Latvia member MSC Shared Service Center Riga has received Riga City council’s award “Entrepreneur of the Year in Riga in the International Business Centre Sector”.

The award is a feat of MSC Shared Service Center Riga hard work in the local GBS industry with outstanding achievements, as well as involvement in promotion of the industry to the public and outstanding business developments.

16.08.2022. ABSL newsletter released

The 8th issue of ABSL Latvia Newsletter is finally out! It includes all crucial information on what has been achieved by the industry's association during the last months.

Please find the Newsletter here:  ISSUE 8th August 2022 

08.04.2022. absl latvia annual general meeting

On April 8, the Annual General Meeting of ABSL Latvia was held in person. The members of the Association discussed issues important to the industry, which concern the promotion of the competitiveness of Latvia's image, the availability of labor, and the enhancement of the talents of current and future employees. Two new board members of ABSL Latvia were elected: Vladislavs Sorokins (Allnex GBS Director) and Rodion Shiryayev (Managing Director of MSC Mediterranean Shipping Company Shared Services Center Riga).

The general meeting was attended by colleagues from the Riga Investment and Tourism Agency, who once again confirmed the importance of the GBS industry in the economy of Riga and Latvia as a whole.

07.04.2022. Circle K Business Centre in Riga -  TOP employer of 2021 in GBS sector in latvia

Congratulations to ABSL Latvia member Circle K Business Centre in Riga with recognition as the TOP employer of 2021 in the Global Business Services sector in Latvia!

Circle K Business Center in Riga is part of the international company Circle K Group, which is the leading motor fuel trader in the Baltics and Scandinavia with more than 100 years of experience.

CV.LV TOP Employer is the most influential and most popular annual award in Latvia, which is based on the evaluations of employees - candidates, current and former employees. The best employers are identified in 12 different categories.

09.11.2021 ABSL newsletter released

The third issue of ABSL Latvia quarterly Newsletter is finally out! It includes all crucial information on what has been achieved by the industry's association during the last three months.

If you haven't received the newsletter yet, please visit our website, and under the section "News" you can download all ABSL Latvia quarterly newsletters.

Please find the link to our website here


ABSL Latvia with a great excitement welcomes on board Jānis Atslens as Executive Director of ABSL Latvia. Jānis has gained significant experience in business and public policy advisory, government communications and interest representation, previously successfully fostering external economic relations and by working within Latvian business NGO sector. Congratulations to Jānis for becoming a strong part of ABSL Latvia team! ABSL Latvia on behalf of all industry wishes you a great dose of energy, inspiration, courage in this exciting journey!

Please note that the former Executive Director Monta Geidane is stepping down from the position for a fixed period of time (1.5 years).

03.11.2021 ABSL opinion published in "dienas bizness" special edition about real estate in 2022

Dienas bizness has just released its special edition about real estate in 2022, where you can find insightful articles on how ABSL Latvia members - TietoEVRY in Latvia and Accenture have changed their offices.

Moreover, the edition also includes a case study from If P&C Insurance explaining how the company is planning to significantly change the concept of their office in Riga and where do they take the inspiration and good examples from. There you will also find ABSL Latvia Executive Director's comment about the current situation in Global business services industry in Latvia and how organizations are shaping their offices to meet employees' changing needs after the pandemic.

You can find Dienas bizness special edition "Nekustamais īpašums 2022" at the largest press stores in Latvia or download the e-version here:

22.10.2021 ABSL moderates a panel discussion at hr week latvija

It was great to see a high-level representation of the Global Business Services industry at the event. Thanks to Jelena Niznika (SEB Global Services), Alise Dravina (DNB Bank ASA) and Rasa Gicēviča (Cabot Latvia) for joining ABSL Latvia discussion about the importance of diversity and inclusion policies in large and multinational organizations.

Thanks to Alesja Kircenko (Deputy Head at SEB Global Services and Chairperson of the Board at ABSL Latvia) for joining the conference with her story of leadership and how we as human beings can develop this competence.

18.10.2021 ABSL joins panel discussion at brel forum

ABSL Latvia Executive Director Monta Geidane participated in the panel discussion "The Pivotal Role of Sustainability in Real Estate" within BREL Forum"Although the majority of office tenants are only in the first phase of introducing a list of seemingly simple actions towards sustainability, this effort cannot be underestimated. On contrary, this tendency shows that we are stepping in the right direction - companies are voluntarily investing their time and effort to leave less impact on the environment by encouraging their employees to make small changes in their daily habits and also by showing great examples in the office environment. Even if it's currently not the case when office tenants are the ones who require RE developers to ensure a certain quality of construction materials used or a certain level of energy efficiency of the building, still office tenants are thinking about those questions and I tend to believe that in near future growing number of office tenants will choose only certified buildings," comments Monta Geidane during the discussion.

21.09.2021 ABSL Latvia signs contract with katrīna ošleja

ABSL Latvia has signed a contract with Katrina Osleja (management training provider) within the European Regional Development Fund program “Support for employee training needs”. Starting from now all those companies that previously communicated their training needs from this particular service provider, can use the ordered training programs immediately with 30-70% of costs covered by European Union funding. All other companies representing the Global Business Services industry in Latvia are welcome to get introduced to the training offer here: This is a kind reminder that you can choose any training provider based in Latvia in order to raise the qualification of your employees and receive 30-70% of costs covered from ERDF program.

07.09.2021 industry is more actively automating its business processes

According to the findings of ABSL Latvia research, during the last year, there has been a significant rise in automating and robotizing routine tasks and low-value-added processes in GBS centers based in Latvia. This allows the industry to take over new, more value-added business functions, thus also helping to increase the role and importance of GBS center within a global organization. GBS industry is all about global career growth opportunities for professionals willing to dive deep into the chosen business function, broaden their knowledge on how to solve world-class business problems.

You can find out more data and statistics in the article published on Dienas bizness here:

30.08.2021 Ieva aizvakara (atea global services) elected as board member of absl latvia

Congratulations to Ieva Aizvakara (Business Area Manager: Procurement & Customer operations at Atea Global Services Ltd.) on being elected as board member of ABSL Latvia. Starting from September 2021, Ieva will join the rest of ABSL Latvia board members - Alesja Kircenko, Kim Leandersson, Ieva Zirne, Lelde Lipska, Intars Sloka, Sintija Morica. All together they make a team with a strong desire to support the industry and its needs! 

We wish Ieva to have a great dose of energy, success and courage on this wonderful journey! 

10.08.2021 ABSL welcomes GBS/IT professionals to become guest lecturers

ABSL Latvia is looking for GBS/IT professionals from among the association's member companies, who would be willing to become visiting lecturers in higher education institutions based in Latvia. The new study year is just around the corner. It is your opportunity to share the knowledge, experience with young and talented minds eager to learn more about various business processes serviced globally, the industry as such, and the job opportunities that it brings to graduates.

Do not hesitate to contact your HR department to get more information on how to apply to become a guest lecturer or simply contact the association by email: [email protected].

26.07.2021 Aļesja kirčenko (deputy head, seb global services riga) elected as absl latvia chairperson of the board

"To become the next ABSL Latvia Chairperson of the Board is a huge honor and responsibility at the same time. I am personally proud of all the things that we have achieved with the help of the industry association and I truly believe that new heights are waiting for us. Thanks to all ABSL Latvia Members and Strategic partners we are a strong and ambitious association striving for the best," says Alesja Kircenko
Read the full article here:


ABSL Latvia informs all its members and the GBS community in Latvia that Fredis Bikovs is stepping down from ABSL Latvia Chair and Board position due to personal career commitments."This was an exciting journey for me and a new one is on the way. ABSL Latvia is now over 2 years old, still young, but already a very strong organization. I still remember in detail how it was born, all the discussions with GBS Leaders, partners, government institutions, meetings in Riga and Warsaw, workshops, etc. Today, looking back on this 2+ years journey, I couldn’t imagine a better result. Thank you all for the cooperation and I do believe that the industry development is left in good hands," says Fredis, Former Chairperson of The Board, ABSL Latvia.


SEB Global Services will move to a new office at the beginning of 2023. The company has signed a contract with real estate developer Galio Group officially confirming its future plans to move to office center GUSTAVS located at Gustava Zemgala gatve 73. The construction process of the building has already started. SEB Global Services will lease around 11 000 square meters ensuring physical workplaces to more than 1000 employees. The new 6-floor office building is designed and will be contracted to reach all the requirements of BREEM Excellent certificate. ABSL Latvia congratulates its member SEB Global Services in Riga with its future plans!  You can find more information here:


It is with great excitement to announce that ABSL Latvia in collaboration with its trustful partner Investment and Development Agency of Latvia has just released already the second Annual Report of Business Services Sector in Latvia. Many thanks to all Business Services organizations for devoting your time to participate in the survey, and thus becoming an important part of a comprehensive and at the same time highly valuable report, which covers all possible questions around the growth of industry - level of RPA implementation, pandemic impact on business operations, salary levels, changes in the site selection process, and many more. 

Thanks to all our partners for providing valuable content for the report - Fontes, Deloitte Latvia, ERDA, Colliers Latvia, Tilde ~, Investment and Development Agency of Latvia.

Without all of your support, it wouldn't be possible and this is why we believe that the newly released report is a celebration for all of us. 
Feel free to visit ABSL Latvia homepage and download the newly released report:


Interview by ABSL Latvia Chairperson of the Board Fredis Bikovs published in Dienas Bizness journal, where Fredis answers a list of questions about possible improvements in government attempts to raise the qualification of the working-age population, how to connect life-long education programs and offer with actual economic needs, how to raise people digital skills, and adults' involvement in life-long education programs as such.

You can read the full interview in Dienas Bizness journal for entrepreneurs released on May 25, 2021.


ABSL Latvia has signed an agreement with Komercizglītības Centrs SIA within the European Regional Development Fund program “Support for employee training needs”. Starting from now all global business services centers based in Latvia have an opportunity to get efficiency management courses, highly popular "Managing Service Productivity" course by Komercizglītības Centers SIA with 30-70% of costs covered by European Union funding.

Please contact Anna Gruzinska (+371 26336345, [email protected]) Marketing manager at Komercizglītības Centrs SIA in order to discuss which professional courses would be highly needed for your employees.
#trainingneeds #globalservices #funding


ABSL Latvia together with Foreign Investors' Council in Latvia has prepared an official recommendation letter addressed to the prime minister of Latvia K.Kariņš with a call to review and significantly improve the existing policy for human capital development in Latvia. The letter states that the existing activities and government initiatives carried out to raise the qualification of people seem not to be working. AmCham Latvia, Norwegian Chamber of Commerce in Latvia, Swedish Chamber of Commerce in Latvia (SCCL), Association of Exporters "The Red Jackets", Latvian Startup Association, and more than 20 well-known local and foreign capital organizations have supported the call for action.
Go to the full article here:


ABSL Latvia reminds about the EU funding program, which co-finances up to 70% of training costs. Global Business Services Centers can teach Northern languages (Swedish, Norwegian, Finnish, Danish), project management skills, IT, programming, production engineering, and telematics, logistics. Besides, recently new training areas have been added such as marketing, business management, e-commerce, and quality management. 

Please contact the association to get more information by writing to email: [email protected] 


Around 8% of all talent employed by the Global Business Services industry in Latvia are foreigners - high-level professionals from countries like Ukraine, Russia, Belarus, India, etc. HR teams working with relocation projects receive many questions from foreigners about life in Latvia, culture, cost of living to help them make their final decision about moving to Latvia and taking the job offer in Riga or any other city of Latvia. 

Investment and Development Agency of Latvia has just released a Relocation guide - an informative material answering all the possible questions around life in Latvia.

You can download the Relocation guide here:
Feel free to share it with all your foreign employees, friends, and the ones who still are on their way to decide about moving to Latvia.


ABSL Latvia's opinion article talking about the impact of remote work on employees' work-life balance has been published on

The publication includes Colliers research findings on the correlation between remote work and productivity levels as well as valuable comments given by Antra Lazdiņa (TietoEVRY) and Ilze Sudraba-Karklina (allnex Latvia) on how those business service centers ensure that their employees have a well-balanced work and private life even during the pandemic times when job responsibilities have moved to everyone's personal living space for a quite long period. Read the full article here:


Together we have achieved considerable results and a lot of achievements are still yet to come. Many thanks to all our members and strategic partners for your trust, support, and willingness to build one of the strongest business communities in the Baltics together with ABSL Latvia

16.04.2021 Riga gets an award "most dynamically developing city - CEE", WHILE DNB bANK ASA TRIUMPHS AT CATEGORY "BUSINESS SERVICES FIRM - LATVIA"

Yesterday Riga received a prestigious award "Most Dynamically Developing City - CEE" at the 9th annual CEE Business Services Awards organized in Poland. The event gathered more than 197 top managers from 57 Business Services Centers across Central and Eastern Europe. ABSL Latvia congratulates all involved parties and stakeholders for doing their best to develop Riga as a highly attractive location for Global Business Services. The award proves that we are on the right track to reach the full potential of Riga. Congratulations also to DNB Bank ASA Service Center, Intars Sloka for getting global recognition with the title "Business Services Firm - Latvia". Well deserved due to one of the lowest employee attrition rates in the industry, development plans in the future, RPA implementation projects, as well as its continuous care of employees, especially during the Covid times.


On March 29, ABSL Latvia had its Annual General Meeting during which newly elected board members were announced. On March 31, the newly elected board members voted for Fredis Bikovs to continue his responsibilities as a Chairperson of the Board, while Ieva Zirne was re-elected for the second period in the position of Deputy Chairperson of ABSL Latvia. Many congratulations and thanks to all those industry representatives who put forward their candidacies to become board members of the association. It proves that we care and together we will achieve the best results! 

18.03.2021 ANNOUNCED "TOP EMPLOYER 2020"

ABSL Latvia congratulates CIRCLE K BUSINESS CENTRE for being officially announced as "TOP Employer 2020" in the newly added category "Global Business Services". More than 6700 votes were given to companies representing the industry, which is around 45% of all respondents participating in the survey. "Thank you goes to participants for sharing their votes and CV-Online Latvia for continuing the good traditions in special times. The biggest thank you goes to our employees who have created an environment that is recognized outside the virtual walls of our premises. “TOP employer of the year in GBS” award is an honor for both Circle K Business Centre and GBS industry in Latvia," says Ieva Zirne, Senior HR Business Partner at CIRCLE K BUSINESS CENTRE. #TOPDarbaDevejs2020 #circlek #globalservices #cvonline


VAS "Valsts nekustamie īpašumi" / State Real Estate, Latvia organizes a conference "Evolution of work environment changes - adapt, reform, continue", where ABSL Latvia representative Monta Geidane will tell more about the role of remote work and its evolution nowadays, she will be also touching upon the question on what kind of impact it brings to the office environment. You can follow the online conference on March 11, 9:30 am here:
#environment #remotework #realestate


ABSL Latvia Executive Director Monta Geidane's opinion article was published on DELFI Latvia and, where she talks about the meaningful and goal-oriented involvement of responsible government institutions in raising people's qualifications and skills.

The time when we could train employees with the help of local education centres has passed already for several years, we need to focus more on education platforms coming from foreign providers (Coursera, Linkedin Learning, Udemy, etc.) so that we could learn those skills that are needed to work globally and speak in one common language with process owners around the globe. Please read the full article here:


Intrum is a leading credit-management company with expertise in debt collection services. With its headquarters based in Stockholm, Intrum is present in 24 countries in Europe plus Latin America (Brazil), employing more than 10 thousand professionals. Intrum set up its IT operations center in Riga in 2010, taking care of providing software development services, implementation, and IT support for Intrum Group needs. Gradually growing its number of employees, Intrum Global Technologies currently employs more than 260 high-level IT professionals. Welcome and congratulations on joining the ABSL community of business services leaders!
#newmembers #businessservices


ABSL Latvia has signed an agreement with Training Lab within the European Regional Development Fund program “Support for employee training needs”. Starting from now all global business services centers based in Latvia have an opportunity to receive Training Lab professional courses for their employees with 30-70% of costs covered by European Union funding.
Please contact Ivars Juskevics (Co-founder and Consultant at Training Lab) in order to discuss which professional courses would be highly needed for your employees.
#trainingneeds #globalservices #funding


ABSL Latvia congratulates CIRCLE K BUSINESS CENTRE on expanding its operations in Latvia by servicing new countries - the USA and Canada. Such success stories prove that Latvia is a great location for business services, providing a business environment that fosters growth. Circle K Business Centre based in Riga has proven its capacity and capability to overtake new geographic regions, thus also strengthening its role in a global organization.
"I am personally glad that the performance of our professionals has convinced the decision-makers on the other side of the ocean to give us the responsibility to serve their local Circle K Service Stations from the business center based in Riga. The quality of provided services, the knowledge and experience of our employees, and the excitement in everything we do has helped us to expand our operations by servicing new continent," says Arturs Andzans Managing Director at CIRCLE K BUSINESS CENTRE.
You can read the full article here


 With the initiative coming from the
Ministry of Economics and Investment and Development Agency of Latvia, finally, the fast-track "Green Channel" has been approved by the Cabinet of Ministers allowing significantly ease the administrative burden for investment projects. 
"We highly appreciate that Global Business Services sector has been recognized as a strategically important and high value-added industry. The process improvements coming into force with the help of the so-called "Green Channel" initiative, means that the existing and also new investors will be able to set up the operations in Latvia much quicker than before and it will be much easier to recruit high-level professions from foreign counties. We are thankful for having successful cooperation with the Ministry of Economics and Investment and Development Agency of Latvia throughout the journey," says Fredis Bikovs Chairman of the Board at ABSL Latvia.
You can find the full article here


Today on online news portal Delfi published the latest interview with ABSL Latvia Executive Director Monta Geidane where she answers all the possible questions around the Global Business Services industry in Latvia - the impact that the pandemic has left on the industry, what is important for investors, why should we think more about how Latvia, especially Riga, looks like in the eyes of those high-level professionals that are looking for job opportunities in Europe and why it's so critically important to think about people qualification possibilities and digital skills. 

You can read the full interview here


ABSL Latvia has signed an agreement with Baltijas Datoru Akadēmija (BDA) within the European Regional Development Funding program “Support for employee training needs”. Starting from now all global business services centers based in Latvia have an opportunity to receive Baltijas Datoru Akadēmija (BDA) professional training courses for their employees with 30-70% costs covered from the European Union funding. 

Please contact Mārtiņš Rēķis (Training Solutions Consultant at Baltijas Datoru Akadēmija (BDA) to discuss which professional courses would be highly needed for your employees. 


ABSL Latvia gives a shout-out to all Global Business Services industry in Latvia and their employees. Finally "Global Business Services" as a separate category has been included in the annual CV-Online Latvia survey "Top employer 2020", which aims to announce the best employers in different categories based on public voting. Starting from 2021 "Global Business Services" added as a separate category letting industry to have a healthy competition among themselves. Spread the news with all your employees! All they have to do is to go to the website and by choosing the Business Services category they have to indicate the best employer. More information here:


ABSL Latvia has signed an agreement with FranklinCovey Latvia within the European Regional Development Funding program “Support for employee training needs”. Starting from now all global business services centers based in Latvia have an opportunity to receive FranklinCovey Latvia professional training courses for their employees with 30-70% costs covered from European Union funding. Please contact Baiba Orga (Client Partner at FranklinCovey) in order to discuss which professional courses would be highly needed for your employees. 
#funding #training #opportunity


Riga City Council has made a forward-looking decision to set up Riga Investment and Tourism agency - a separate Riga municipality-owned establishment responsible for tourism attraction and building the recognition of Riga as a highly chosen location for Global Businesses. "Setting up Riga Investment and Tourism agency is a step in the right direction, however, there is substantial need to build a highly qualified team of professionals in order reach our goal - become the business metropolis of Baltics. The newly formed Riga Investment and Tourism agency has to become a strong partner in discussions with foreign investors," comments ABSL Latvia Chairman of the Board Fredis Bikovs.

Read the press release here:


ABSL Latvia has signed an agreement with TRIVIUMS apmācība training centre within the European Regional Development Fund program “Support for employee training needs”. All global business services centers based in Latvia have an opportunity to receive Triviums professional training courses for their employees with 30-70% costs covered by European Union funding.

Please contact Kristine Kanska (Training project manager at Triviums) in order to discuss which professional courses would be highly needed for your employees.✍️


The significance of competitive labor tax rates; availability of highly talented professionals; retaining and reskilling workers; the importance of investment attraction strategy

- all those questions have been answered in an opinion article by ABSL Latvia Chairman of the Board Fredis Bikovs published on 👉


ABSL Latvia (association for business services leaders in Latvia) congratulates Swisscom for opening its second European DevOps Center in Riga. Swisscom plans to recruit 40 employees by the end of 2021. 

Riga offers the ideal location for Swisscom’s second DevOps unit abroad after Rotterdam. Latvia is widely acknowledged as a centre for IT, software and digitalisation excellence and is raising the next generation of qualified IT experts through the local educational system.

Read more here:


It is our pleasure to announce If P&C Insurance as a new member of ABSL Latvia. If P&C Insurance is the leading Nordic non-life insurance company in Scandinavia and the Baltic States. The owner of If is Sampo Plc., which is listed on the NASDAQ OMX Helsinki. If offers a full range of non-life insurance to its private and business customers. If employs a total of around 6,800 people and serves approximately 3.6 million customers.

Congratulations on joining ABSL community of business services leaders! 


ABSL Latvia Chairman of the Board Fredis Bikovs participated as a speaker in online career day - "What should we do today to remain our competitiveness in the labor market also in future?" organized by social initiative Latvija Strādā and State Employment Agency. (October 21, 7 pm)

"One of the main preconditions of people re-qualification is that the gained skills and competencies are useful and required by employers also in long-term. Meaningful training raises an individual's value in the labor market and increases the ability to earn more," says Fredis Bikovs.


ABSL Latvia Chairman of the Board Fredis Bikovs participated in the conference "How to get back Latvian talent living abroad?" organized by State Employment Agency.

"In order to prevent a new emigration wave, it is important to retrain talent for future jobs. Countries might have well-developed infrastructure, the lowest tax rates, supportive and transparent business environment, but it's doesn't have any value as long the location can't provide the highly qualified talent. Latvia, as a location highly chosen by GBS centers, offers highly skilled and educated talent and will do its best to have it also in future," says Fredis Bikovs. You can still watch the full discussion here:


One of the goals of ABSL Latvia is to speak up about the importance of Business Service sector in Latvia. Currently, it's one of the best moments to once again remind about industry's contribution to the country's economy.

Read an opinion editorial by ABSL Latvia Executive Director, Monta Geidane, to understand how the Norwegian case is actually showing that Latvia has an untapped potential to become a highly chosen location by Global Business services centers. Please read the opinion article here.


ABSL Latvia representative, Monta Geidane, together with Andris Varna, CPM (VAS "Valsts nekustamie īpašumi" / State Real Estate, Latvia), Ieva Tetere (SEB Banka Latvia), Jekaterina Kosmaceva (Regus Baltics) participated in a panel discussion about future office environment within real estate conference organized by Dienas Bizness. Although pandemics can leave certain changes in our habits, it's still too early to come up with conclusions on how long they are here to stay and to what extent. Large organizations are starting to assess their current office space, how it's being used and for what purposes. Shared desk policy, activity-based offices, larger leisure rooms, extended kitchens, and coffee corners are something that might become more popular. Undoubtedly, employee experience is a strong defining element for company success. You can watch the full discussion here:


HR experts - Ieva Zirne (CIRCLE K BUSINESS CENTRE), Lauma Kadike (Solvay Latvia), Elva Reine (Atea Global Services Ltd.), and Antra Lazdiņa (TietoEVRY Latvia), all representing members of ABSL Latvia, participated in a panel discussion organized by ABSL Latvia within HR Nedēļa Latvija to talk about the main principles and challenges of remote work. The importance of communication, urgent necessity to identify those ones who find it especially difficult to work remotely and provide an individual approach, engagement issues, mental well-being were discussed. Talking about the future of remote work - looks like a new reality has started and we will never completely return back to offices.