18.04.2024 ABSL Latvia webinar "smart office buildings"

ABSL Latvia, in cooperation with its trusted strategic partner Colliers, is organizing a webinar titled "Smart Buildings: The Role of Technology in Office Buildings" on April 18, from 10:00 to 11:00 AM (Riga time) via MS Teams.

This interactive webinar will explore technology trends and the future landscape of intelligent buildings. Participants will have the chance to learn more about what to expect from modern buildings and how to plan their own smart office strategy. We will showcase examples of solutions, including ESG tech to support data collection and carbon footprint reduction. The webinar will be led by Renata Hartle, Director, Strategic Advisory at Colliers. 

Please contact the association at [email protected] to register for participation. Please note that ABSL Latvia events/webinars are exclusively available for ABSL Latvia member organization employees. This particular webinar welcomes participants from other ABSL sister countries as well.

13.03.2024 annual general meeting

Important announcement to all ABSL Latvia members and strategic partners: ABSL Latvia Annual General Meeting will be held on March 13, 2-4 PM, Magdelēnas kvartāls, ClubHouse36, during which we will officially elect 3 new board members for the term of 2 years.
  • Reflecting on 2023, revealing plans for 2024 - Monta Ieleja,
  • ABSL Latvia Financial results 2023. Alesja Kircenko, ABSL Latvia
  • The establishment of ABSL Brussels. Pawel Panczyj, ABSL Poland
  • Pitches of candidates for ABSL Latvia Board
  • Voting & announcing newly elected board members
  • Networking with coffee & refreshments

Register your participation for ABSL Latvia Annual General Meeting by emailing [email protected]. C-level managers from ABSL Latvia organizations can candidate for the association’s board member position until Feb 29. There are high chances of getting elected since we will elect 3 new board members. Board members have a substantial impact on the association's leadership. Contact me if interested in candidacy. Additionally, pleases specify the representative (1 per organization) responsible for casting votes during the event on March 13th. This person should be able to attend the event physically.

29.02. event "tax&legal aspects 2024"

ABSL Latvia, in collaboration with its strategic partner Deloitte, is organizing the event "Tax & Legal Aspects 2024" on February 29th, 2-4 PM at Citadele Business Centre Conference Hall. During the event, Ivita Samlaja (Senior Legal Manager, Deloitte) and Elina Putnina (Tax Manager, Deloitte) will unravel all uncertainties surrounding tax and legal aspects in 2024, affecting organizations. The presentations will be followed by Q&A sessions.
We will delve into the following topics:

  • Employees' Benefits: Tax & Legal Aspects
  • Employee Background Checks: Legal Aspects to Take into Account
  • Other Tax Changes in 2024
 Join us for an insightful event to stay updated on changes in taxation and legal matters. Additionally, as always, we will take care to have a great networking session with coffee and snacks, providing an opportunity to catch up with industry peers. To register your participation, please send an email to [email protected]. Please note that participation in the event is available only to representatives of ABSL Latvia members and strategic partners.

20.12 facility management club "if insurance office renewal journey"

ABSL Latvia in collaboration with its member If Insurance is organizing Facility Management Club Meetup "If Insurance Office Renewal Journey" on December 20, from 2 PM to 3:30 PM at If P&C Insurance office located on Republikas Square 2A. During the event, by analyzing the If P&C Insurance office case, we will explore the following questions:

  •  Is it actually possible to complete the entire office renovation project within the previously set time-frame and budget?
  • How has the philosophy of the office changed after the reconstruction?
  • What are the main challenges that we can and cannot predict in cooperation with internal and external partners throughout the office renewal process?
To register your participation, please send an email to [email protected]. Please note that participation in the event is available only to representatives of ABSL Latvia members and strategic partners.

29.11. HR trends 2024,self-led learning

ABSL Latvia is organizing an HR Club Meetup on November 29, from 10:00 to 12:00, at Roche Services & Solutions Riga office.

This time, we have invited exceptional speakers FranklinCovey Latvia:
- Anita Kalnina, a certified FranklinCovey trainer and coach, will unveil the top 5 priorities of HR managers in 2024 and discuss how technologies can support achieving those goals.
- Linda Martinsone, Client Partner and Learning Strategy Specialist at FrankilnCovey, will introduce the topic of a self-led learning culture as a business competitive advantage. She will delve deeper into learning approaches for different generations, the importance of manager involvement in the training process, and how self-led learning and technologies can be effectively combined.

The event will be hosted by Roche Services & Solutions Riga (Miera Street 25), which is the latest business services organization that joined Latvia earlier this year. Evija Celma, Head of Roche Services & Solution (RSS) Riga, will share their journey in setting up business support operations in Latvia and she will provide a tour around the office.

02.11. webinar "fostering diversity & inclusion: dnb's journey"

ABSL Latvia, in collaboration with its trusted member, DNB Service Centre, is organizing a webinar 'Fostering Diversity and Inclusion: DNB’s Journey. In today's rapidly evolving global landscape, discussions surrounding diversity and inclusion have taken central stage across various industries. As businesses strive to create more inclusive environments, it is essential to exchange ideas, knowledge, and experiences. That's why we are eagerly looking forward to this webinar led by the diversity and inclusion expert Wenche Fredriksen from Norway. Wenche Fredriksen, Senior Vice President and Head of Inclusion and Diversity at DNB, brings over 30 years of experience from different roles at Accenture, including consulting, HR, and Nordic Inclusion & Diversity leadership. She is a passionate advocate for Inclusion & Diversity and an inspirational storyteller who actively leverages her life experiences to promote a more diverse and inclusive world. Additionally, Alise Dravina, D&I ambassador at DNB Service Centre and Head of the Manual Payments & Reconciliation department, will introduce how DNB is actively working towards greater diversity and discuss future trends in this field. Mark your calendars for November 2nd, from 3 to 4:30 PM, on MS Teams. To register your participation, please send an email to [email protected].

26.10 finance club webinar "automation in finance & accounting shared services"

ABSL Latvia in collaboration with its trusted partner Cognizant, organizes a Finance Club webinar, "Automation in Finance & Accounting Shared Services," scheduled for October 26th from 10-11 AM (Riga time).

Our distinguished speakers are experts in their fields: Kim Leandersson  (Regional Delivery Center Head – Baltics at Cognizant); Hans Hasselgren (Head of Cognizant IOA, Continental Europe); Kailash Ravindran (Finance & Accounting Solutions, Continental Europe).

Join us as we explore the following topics - What is F&A transformation? What does Automation mean in a F&A BPO context? What are the learnings from similar initiatives that Cognizant has driven for clients?What are the attributes that constitute such a transformation and automation roadmap? Key success factors to measure the journey. Success stories that Cognizant has enabled for clients.

Don't miss this opportunity! Register now by emailing [email protected].

18.10. executive club event "gbs maturity report"

ABSL Latvia  is organizing an Executive Club Event "Deloitte GBS Maturity Report" during which we will examine where organizations in Latvia and Latvian GBS/IT industry in general stand in terms of maturity compared to other popular GBS locations.  Knowledge and information are the keys to success, so don't miss this chance to elevate your organization to the next level. Following the presentation of the GBS Maturity Report, we will engage in insightful discussions with industry members about the conclusions, ideas, and inspirations derived from the recent Deloitte conference held in Copenhagen.

Furthermore, since this event will take place in the newly opened New Hanza biroji, you'll have a unique opportunity to take a brief tour of the office, where, by the way, we will witness the spectacular centaur installation from the Venice Biennale. Yes, the same astonishing one that people keep posting on Instagram lately.Don't miss the opportunity to connect with industry peers on October 18th, from 3:00 PM to 5:00 PM at New Hanza biroji, Mihaila Tala street 1. To register your participation, please send an email to [email protected]. Please note that ABSL Latvia events are exclusively available to our member and strategic partner

14.08. Public sector office case study for gbs success

ABSL Latvia is pleased to announce the launch of the FACILITY MANAGEMENT CLUB in response to interest from our members. Join us for our kick-off event, 'Public Sector Office Case Study for GBS Success,' on September 14th, from 10 AM to 12 PM, hosted by VAS "Valsts nekustamie īpašumi" / State Real Estate, Latvia.

We'll begin with a brief introduction activity to help you connect with industry peers, as networking is crucial for sharing insights and solving challenges.

During the event, Andris Varna, CPM, Edite Kalnina, and Girts Zalitis from VAS "Valsts nekustamie īpašumi" / State Real Estate, Latvia will share their expertise on the following topics:

◾ Trends in public sector office spaces in Latvia and Europe
◾ State Real Estate change management, from Old Town to Čiekurkalns
◾ Opportunities for private companies in state-owned properties

Additionally, participants will have an opportunity to join a practical 'walk & talk' tour of the State Real Estate's activity-based office.

To attend, please register by emailing [email protected]. Note that this event is exclusively for ABSL member company employees."


We are thrilled to announce that ABSL Latvia is kickstarting the post-summer season by organizing a remarkable event led by industry experts in the field of continuous improvement and digital integration. Join us as we delve into the world of transformative strategies and gain valuable insights from industry professionals!

Date: August 31st
Time: 3:00 PM - 5:00 PM (Arrival from 2:30 PM)
Venue: SEB Global Services, Building Gustavs, Zemgala Gustava Gatve 73

Exceptional Speakers:
Timurs Janusovs - Continual Service Improvement Manager at Tietoevry ServiceDesk - will be your guide through the "Triangle of Challenge," where we'll explore the art of driving successful change through continual service improvement, digital integration, and employee satisfaction. His expertise will provide us with essential strategies to navigate the evolving landscape of the industry.

Kaspars Ramiņš - Global Process Manager, Data & Reporting Services at SEB Global Services - will share a compelling and practical story from SEB Global Services, offering invaluable insights into real-life experiences and best practices.

Please make sure to register your attendance by using this link here: bit.ly/47q3XVu, as seats are limited. See you all there!

Access to the event is restricted solely to employees affiliated with our association's member and strategic partner organizations.

31.08 empower your talent through education

Join us for an event, "Empower Your Talent Through Education," just in time to gear up for the new academic year. Save the date: August 30th, from 3 PM to 5 PM, hosted by CIRCLE K BUSINESS CENTRE (Duntes Street 6)

We're thrilled to introduce distinguished speakers from three outstanding education centers that have garnered high regard within Latvia's thriving Global business services sector:

Rīgas Ekonomikas augstskola - Stockholm School of Economics in Riga
(SSE Riga) presents the path to becoming a truly effective and impactful manager through their dynamic "Effective Manager Programme" (Sep-Dec), led by esteemed programme lecturers Rihards Garančs, Guntars Logins and Alexander Ilkun, ACMA, CGMA.

Mercuri International brings insights from the compelling research "Leadership Excellence 2023," guided by Dzintars Koknēvičs. Discover the intriguing dynamics among 450 managers and employees from Latvian companies, as we delve into nuanced perceptions of leadership skills. 

Komercizglītības Centrs SIA “EFFICIENT SERVICE MANAGEMENT” or “PRODUKTĪVA PAKALPOJUMU VADĪŠANA” (Sep-Dec) – a program highly favored by Latvian Business Service Centres’ managers. The interactive session “Change leadership: Problem-solving for increased motivation” will be led by KIC business trainer, and experienced LEAN practitioner, Baiba Drēgere-Vaivode who holds SIX Sigma Black belt certificate. 


 Secure your spot by registering here: https://lnkd.in/d4gfkpPm

ai in gbs:practical improvements & ethic challanges

On June 8 ABSL Latvia will organise Expert discussion on AI in GBS: practical improvements & ethic challenges. We will have the opportunity to hear a crash course on what AI is, the ethics on using AI, latest news & developments in tools available and future ones, best practices and group works.

Pauls Jansons, Technical & Development Officer at Atea Global Services Ltd. and Svetlana Kocerova , Head of Branch DNB Service Centre , will share their experiences and views on AI practices in GBS industry.

Join us for discussions on June 8 at 15:00 at Atea, Mūskusalas iela 15, by applying via this form no later than June 5 - https://lnkd.in/dpsgHkqP

absl latvia procurement club

On May 25 ABSL Latvia is organizing a Procuremen Club meeting hosted by Atea Global Services Ltd., Mūkusalas iela 15, Rīga, at 16:00.

We will have opportunity to network and hear presentations on the following topics:
1.      What is ABSL Latvia by Jānis Atslens
2.      ERP:SAP implementation journey story in Atea Global Services Ltd.
3.      Negotiation Training – Learning from our own experience by Cabot Corporation
4.      Purchasing process at Elfa Distrelec

Please let us know whether you or anyone else on your organization’s behalf is going to participate in this event by applying here no later than 23 May - https://lnkd.in/ds8DmVCu

ESG reporting practicalities

On 11 May, at 15:00, ABSL Latvia in collaboration with strategic partner Deloitte is organising a seminar: “ESG reporting practicalities.”

The event will take place at OraculeTang, Doma Laukums 2, 2nd floor.

We will be joined by Deloitte Baltics Sustainability Manager Indre Kulikauskaite who will lead us in details of ESG reporting aspect reflecting on business and the latest trends in general. We kindly ask you to share your experiences with related topics during the event so that discussion part be more value-added.

Please let us know whether you or anyone else on your organization’s behalf is going to participate in this event by applying here no later than 10 May - https://lnkd.in/gwsmT2Vr

We remind you that participation in the events organized by ABSL Latvia is available only to employees of the association's members and strategic partners.

Legal aspect of remote work & talent management

ABSL Latvia, in cooperation with strategic partner Deloitte, is holding a seminar: "Legal aspect of remote work & talent management." April 25 at 15:00, in Cabot premises, Gustava Zemgala gatve 74, Riga.

Kaspars Fridenbergs-Ansbergs, manager of Deloitte's legal department, will join us for a discussion on the legal aspects of remote work and talent management.

We invite you to apply for the event by filling out this survey by April 21 https://forms.gle/gM8CfBYLvQG86bp76

❗️ We remind you that participation in the events organized by ABSL Latvia is available only to employees of the association's members and strategic partners.

modern office - what do employees expect nowadays?

 ABSL Latvia is organizing an Executives club meeting on April 18 at 15:00, at Intrum Global Technologies premises, Ieriķu street 5, Riga, Entrance C.

At the end of 2022, ABSL Latvia's strategic partner Colliers has conducted a survey of all Baltic offices, in which 2,500+ participants from more than 40 private and state-owned companies participated, incl. ABSL members. Olga Mihailova, Associate Director of Colliers, will share key insights from the survey results and discuss the latest office trends and future developments.

Join us by applying for the event through this form by April 17 https://forms.gle/qqgCwKCqVyfDqhR28

We remind you that participation in the events organized by ABSL Latvia is available only to employees of the association's members and strategic partners.

27.03.2023. Meet & Greet the ABSL Latvia Procurement Club

ABSL Latvia are organizing Procurement Club Meet & Greet event on March 27, at 16:00-18:30, Cabot, Gustava Zemgala gatve 74a, Rīga.

This event serve us to re-launch Procurement club’s activities and to allow ABSL Latvia members to network and share their best practices in the field of procurement.

We plan to introduce and share between organizations the latest trends in procurement and any success stories.

Please apply by filling this form not later than March 26.

01.03.2023. ABSL Latvia HR Club meeting with presentation by erda Employer branding trends”.

ABSL Latvia in cooperation with ERDA are organizing a HR Club meeting with presentation on Employer branding trends taking place March 1, 15:00-17:30, SEB Global Services Riga, Mūkusalas iela 101, entrance B, 3 floor.

During the event we will be joined by Zane Čulkstēna, founder of ERDA, with the presentation on Employer branding trends. After the presentation part everyone is invited for discussion & experience sharing on HR Process Automation – best practices, learnings, future challenges, with the main topic: Chatbots.

Let us know whether you or anyone else on your organization’s behalf is going to participate in this HR Club meeting by applying here. (NB! Only applied persons will be able to participate due to security measures). Please note that there is no strict limit on the number of participants representing one company, and that participation is available only for the employees of ABSL Latvia members.


On January 17, at 10:30-12:00, ABSL Latvia in cooperation with Harmodesk organizes a webinar and online simulation "Does the way we organize work support or hinder our targets?".

The webinar and simulation will be led by IT industry expert and CEO of Harmodesk & Positive Productivity, Krzysztof Pimpicki, who will explain in more detail the types of work organization that allow for more efficient execution of daily tasks, transparency and lightening the workload of employees.

We invite you to apply for the event by writing to the e-mail: [email protected] until January 16, 2023.

28.11.2022. WEBINAR " Employee training project implemented by ABSL Latvia ".

On November 3, at 10:00-11:30, ABSL Latvia in cooperation with Ministry of Economics organizes a webinar " Employee training project implemented by ABSL Latvia ".

In the discussion, experts of the ABSL Latvia training project and representatives of the Ministry of Economics will tell in detail about the prerequisites and requirements for companies to participate in the project, inform about the administrative process for receiving financial support and the amounts, outline the training programs available within the project, and also have the opportunity to hear experiences from companies that already successfully using the program.

Please contact the association to register your participation.

03.11.2022. WEBINAR "most typical mistakes that lead to a cyber incident".

On November 3, at 10:00-11:30, ABSL Latvia in cooperation with CERT.LV organizes a webinar "Most typical mistakes that lead to a cyber incident".

As an expert, we will be joined by CERT.LV IT security expert Gints Malkalnietis, who will tell in more detail about the latest trends and challenges in the cybersecurity.

Please contact the association to register your participation. The webinar is available for participation only to representatives (employees) of ABSL Latvia Members and Strategic Partners.


On September 7, at 14:00, ABSL Latvia organizes a Business Lunch for industry leaders who represent ABSL Latvia's member organizations. Event will take place at Cabot Corporation Riga Delivery Center premises, Gustava Zemgala gatve 74A.

Investment and Development Agency of Latvia director Kaspars Rozkalns will join us as a lunch guest to discuss the current affairs of the GBS industry, possible points of cooperation and future plans.

Please contact the association to register your participation. The webinar is available for participation only to representatives (employees) of ABSL Latvia Members and Strategic Partners.


On May 27, at 11:00-12:30, ABSL Latvia in cooperation with asya.ai organizes a webinar "Machines that understand emotions".

As an expert, we will be joined by asya.ai CEO/CTO Dr. Evalds Urtans, who will tell in more detail about the latest trends and challenges in the use of artificial intelligence in the provision of various services.

Please contact the association to register your participation. The webinar is available for participation only to representatives (employees) of ABSL Latvia Members and Strategic Partners.


On April 27, at 12:00-13:30 ABSL Latvia in cooperation with Colliers organizes a webinar "Office market highlights and activities – What can be expected in the near future?".

We will invite Partner & Director of Brokerage Department at Colliers Mr. Eriks Bergmans, as an expert who will speak in more details about the latest trends and challenges in the Baltic, East and North European office market scene.

Please contact the association to register your participation. The webinar is available for participation only to representatives (employees) of ABSL Latvia Members and Strategic Partners.


On March 21, at 10:00-11:30 ABSL Latvia in cooperation with TalentHub organizes a webinar "Research on burnout risks of IT industry specialists, topical issues of IT staff selection".

We will invite Head of the TalentHub, supervisor, Krisjanis Freibergs, as an expert who will tell more about the latest trends and challenges in the selection of IT industry specialists, as well as how to address the risks of professional burnout of industry specialists.

Please contact the association to register your participation. The webinar is available for participation only to representatives (employees) of ABSL Latvia Members and Strategic Partners.


On February 4, at 11:00, ABSL Latvia in cooperation with Deloitte organizes a webinar "Working on public holidays & overtime - legal aspects".

Mr. Maris Paipa, attorney-at-law, Deloitte, will be joining us as an expert and will tell you more about the practical and theoretical legal aspects of working on holidays and overtime.

Please contact the association to register your participation. The webinar is available for participation only to representatives (employees) of ABSL Latvia Members and Strategic Partners.

10.01.2022 finance club webinar "UPDATE ON TAXATION MATTERS AS OF JANUARY 1, 2022"

On January 10, at 11:00, ABSL Latvia in cooperation with Deloitte organizes a webinar " Update on taxation matters as of January 1, 2022".

Senior Tax Managers at Deloitte Aija Kļavinska and Rudīte Eglāja, will be joining us as an experts and will tell you more about the changes in tax laws, newest practices of SRS and how it could affect the GBS industry in Latvia.

Please contact the association to register your participation. The webinar is available for participation only to representatives (employees) of ABSL Latvia Members and Strategic Partners.


ABSL Latvia organizes a FINANCE CLUB webinar "Finance Shared Services - Getting To Know Industry Peers in Latvia" on September 24, 10:00-11:30 AM, MS Teams platform. The webinar will be held in English language.

10:00-11:00 Presentations (CIRCLE K BUSINESS CENTRE, TietoEVRY in Latvia, Containerships, Cabot Latvia, allnex Latvia.), where each company representative will tell more about their finance shared services, challenges faced by servicing this particular business support function, future plans, etc.
11:00-11:30 Industry virtual networking part. Your opportunity to raise the question, start a discussion and ask for advice from industry counterparts.)

Please contact the association to register your participation. The webinar is available for participation only to representatives (employees) of ABSL Latvia Members and Strategic Partners.

08.09.2021 executive club business breakfast

ABSL Latvia in cooperation with Tilde ~ organizes Business Breakfast for executives representing ABSL Latvia member organizations. The event will be held September 8, 10:00-11:30 AM, outdoors (TILDE Backyard - Vienības gatve 75A, Riga) 


  • 10:00-10:15 "AI-Powered Solutions For GBS Centers" (Mārtiņš Sūna, Viktorija Kononova, Tilde ~)
  • 10:15-10:30 "Innovation Is A Discipline" (Agur Jõgi, Deloitte Estonia)
  • 10:30-11:00 "ABSL Power" ABSL Workshop
  • 11:00-11:30 Networking
Please register your participation by e-mail: [email protected] no later than September 1, 2021.

20.08.2021 webinar "rethinking and reshaping office design"

ABSL Latvia organizes a webinar "Rethinking And Reshaping Office Design" on August 20, 2-3:30 PM, MS Teams platform. The webinar will be held in Latvian language.

During the online seminar, we will mainly focus on practical examples by answering questions on how far are we with implementing changes in the office environment, what are the lessons learned, and are employees satisfied with the changes in office design?

The agenda:

  • Olga Mihailova, Workplace Expert at Colliers International (Practical examples of changes in the office environment made by companies based in Latvia)
  • Inga Zvaigzne Workplace And General Services Leat at Accenture Baltics (Case study from the industry)
  • Open industry discussion (all attendees will be encouraged to actively participate)

05.08.2021 procurement club webinar "procurement process mining"

ABSL Latvia organizes Procurement Club webinar "Procurement Process Mining" on August 5, 2021, 10 AM-11 AM, MS Teams platform.

During already the second webinar within the Procurement Club, we will raise a topic of procurement process mining. We have invited topic expert Alexander Helfer from Celonis, and as always, we will also provide case studies from the industry - Ieva Aizvakara, Atea Global Services Ltd., and Cezars Torress-Rueda (LSG Group).

By joining the webinar, you will find out more about how to solve procurement’s top challenges with the help of process mining. Every procurement department has all the capacity to transform its procurement process into a world-class purchasing experience. Decreased process costs, minimized time spent on the process, reduced risks, raised efficiency rates - it's all possible thanks to process mining technologies.

02.07.2021 live broadcast on Facebook "business services sector in Latvia 2021-report presentation"

ABSL Latvia in collaboration with LIAA has released Business Services Report 2021 answering questions around the growth of industry, speed of RPA implementation, pandemic impact on future development plans, salary levels, etc. The Report will be presented on July 2 , 2-3:30 PM (Riga time) on Facebook live.

  • ABSL Latvia, Monta Geidane (Business Services Sector in Latvia)
  • Fontes, Lelde Kalnina (Pay and Benefits Change)
  • ERDA, Zane Culkstena (Employee Upskilling & Reskilling)
  • Tilde ~, Ruben Martinez (AI-Powered Language Technologies)
  • Colliers, Eriks Bergmans (Office Market)
  • Deloitte Latvia Elina Putnina (Trends in Site Selection 2021)
Watch the recording of the event here: https://bit.ly/3wQ8H3e

17.06.2021 webinar "Physical and mental wellbeing at work"

ABSL Latvia in collaboration with Vesels Birojs organizes a webinar “Physical And Mental Wellbeing At Work” on June 17, 10:00-11:30, MS Teams platform. 

During the webinar, experts will touch upon the following questions:

  • What are the “red flags” that should be noticed by all means? Data from recent studies were carried out in Latvia and other countries.
  • What kind of activities can improve employee’s well-being: what works and what doesn’t?
  • Practical recommendations to strengthen the overall wellbeing of employees.
After the expert presentation, we will have a panel discussion among industry members. 
In order to register your participation, please contact ABSL by writing to e-mail: [email protected].


ABSL Latvia finally launches the Executive Club providing an opportunity for Top leaders of our member companies to get to know each other better, raise certain topics important for the whole sector and discuss them within the community of highly experienced and knowledgeable managers.

The absolute goal behind launching the Executive Club is to build a highly collaborative platform for Top leaders allowing them to share experiences, exchange opinions, learn and inspire from each other, get advice, recommendations, etc.

Many thanks to The Hackett Institute and Sabine McGuin, DGBS for opening the Club by outlining the Top 10 priorities in the GBS sector in 2021.


ABSL Latvia in cooperation with its strategic partner Deloitte organizes HR & FINANCE Club webinar "Team building activities, staff wellbeing, and TAXATION" on May 6, 10:00-11:00 AM, MS Teams platform.

During the webinar, Deloitte Tax Expert A. Kļavinska will tell us more about how certain team-building activities and staff wellbeing initiatives may affect tax positions.🎁🎈💯 There will be a Q&A session after the expert presentation.

Please let us know whether you or anyone else on your organization’s behalf is going to participate in this webinar by writing to e-mail: [email protected].

Please note that the webinar is available for participation only to representatives of ABSL Latvia members & strategic partners. 🤝


ABSL Latvia in cooperation with its strategic partner Deloitte organizes HR & FINANCE CLUB webinar “Remote Work – Tax and Legal Aspects” on April 15, 🕙10:00-11:00, MS Teams platform.

During the webinar Deloitte experts Ivita Samlaja and Aija Klavinska will talk on the following topics:

🔸Which legal issues should be solved when employees are working from home, their yard, or even another country?
🔸How organizations should tax the payments made to employees to cover their costs while working remotely?
🔸How untracked and uncontrolled mobility of employees affects tax position?

Please let us know whether you or anyone else on your organization’s behalf is going to participate in this webinar by writing to e-mail: [email protected].✍️


ABSL Latvia organizes its Annual General Meeting held online on March 29, during which we will announce newly elected Board members for a period of the next two years.

List of candidates for ABSL Board 2021:
🔸 Fredis Bikovs, ABSL Latvia
🔸 Kim Leandersson, Cognizant Latvia
🔸 Alesja Kircenko, SEB Global Services Riga
🔸 Intars Sloka, DNB Bank ASA Service Center
🔸 Lelde Lipska, Cabot Latvia
🔸 Ilona Valdmane, TietoEVRY
🔸 Sintija Morica, Solvay Business Services Latvia
🔸 Juris Totojevs, Intrum Global Services
🔸 Anna Demidova, MSC Shared Service Center Riga
🔸 Raivis Trenko, MSC Shared Service Center Riga


ABSL Latvia in cooperation with Deloitte organizes a FINANCE CLUB webinar on March 26th, 🕙 10:00-11:00, MS Teams platform.

During the webinar Aija Klavinska, holding the position of Senior Tax Manager at Deloitte Latvia will guide us through the mandatory disclosure rules (DAC6). 📖

The questions that will be clarified during the webinar:
🔹Legislation background – EU Directive & local regulations;
🔹Important DATES and timeline;
🔹WHAT to report – cross-border arrangements meeting certain criteria;
🔹WHO reports – intermediaries – am I the one?;
🔹First threshold – the main benefit test – tax advantages vs tax consequences;
🔹WHY to report – Hallmarks ABCDE;
🔹HOW to report – info to EDS;
🔹Now what?


ABSL Latvia organizes CUSTOMER SERVICE Club Kick-off Webinar on February 26th, 3:00-4:00 PM, MS Teams platform in order to strengthen the community of Customer service experts working for the Business services industry in Latvia.

During the webinar we will welcome presenters from six different business services centers and each Customer Service expert will give a short 10 minutes presentation on how does the Customer Service function look like in their organizations, what are the main challenges, with which countries are they working, how far are they with RPA solutions.


ABSL Latvia webinar “What GDPR means for Employee Data?” organized in cooperation with Deloitte on February 25, 🕚11:00-12:00 am.

Ivita Samlaja (Associate Partner at Deloitte) will share experience on practical aspects of employee personal data protection. During her professional consultations, Ivita has observed that although organizations have well-developed client data protection policies, the same cannot be said when employee data is being processed and stored. GDPR applies similarly to both client and employee data protection. Companies with weak employee data protection policies are exposed to large fines. Ivita has hands-on experience in consulting GBS Centers in Latvia and she is open to share valuable information on what are significant factors that need to be considered when working with employee data. 


ABSL Latvia organizes Procurement Club Kick-off Webinar on February 12th, 10:00-11:00, MS Teams.

During the webinar we will welcome presenters from six different business services centers and each Procurement expert will give a 10 minutes presentation on how Procurement function looks like in their organizations, what are the main challenges, how far are they with RPA solutions. 🚀💯

🔸Matiss HaritonovsCabot Corporation
🔸Vanda KanavinaCircle K Business Centre
🔸Ilmārs Gaidelisallnex Latvia
🔸 Ieva AizvakaraAtea Global Services Ltd.
🔸 Karina Spungina, MSC Shared Service Center
🔸 Guna BambaleSolvay Business Services Riga


ABSL Latvia in cooperation with Deloitte organizes last but not least HR Analytics webinar on January 27th,🕙10:00-11:00, MS Teams. This time we will be focusing on EMPLOYEE RETENTION related questions and Deloitte experts will present how workforce analytics can help us to reduce employee turnover.

📌10:00-10:20 Deloitte Czech Republic (HR Analytics for Employee Retention (Vaclav Plevka, Analytics & Cognitive | Consulting at Deloitte Czech Republic; Ondrej Prerovsky, Senior Manager HR Cloud at Deloitte Czech Republic)
📌10:20-10:30 ERDA (How to retain employees? – Case Study) Pārsla Baško, Business Partner at ERDA
📌10:30-11:00 Panel discussion with industry members about Employee retention strategies and HR tools helping to track employee retention metrics.


Planning changes in our current office arrangement is tougher than ever before, since the circumstances caused by Covid19 have proved that the only measure here to stay is constant change itself. Meaning that it’s extremely hard to predict the time when we will come back to normal lives, though it will significantly differ from the one that we lived before pandemic hit the world. So many questions arise - to what extent employees will be willing to work remotely in long-term, what are the expectations from office environment and what future might bring to us in terms of new ways of working.

In order to seek for the answers, ABSL Latvia in cooperation with Colliers International organizes a webinar “Exploring the Post-COVID Workplace-the NEXT experience” on December 10, 10:00-11:00, as usual MS Teams platform.


Considering the existing circumstances, this is the right time to step in and improve performance analytics in your organization. Deloitte professionals having rich experience in Shared Service Centre industry across Europe and hands-on experience on human resource analytics, will share their knowledge and best practice examples to upgrade your company’s performance management.

Moreover, this time Deloitte offers outstanding, cost-free opportunity to book an individual call with Deloitte experts in order to take a look at existing performance management measures in your organizations, to identify what should be improved and what are the next steps to significantly uplift your overall efficiency by improving performance. Please contact [email protected], in case if you are interested in this opportunity.


🔜ABSL Latvia in cooperation with Deloitte organizes the first HR Analytics webinar with a focus on Recruitment.

September 25 I 10:00-11:00 I MS Teams

Recruitment analytics helps to make data-driven choices when it comes to sourcing, selection and hiring. With the help of recruitment analytics it is possible to significantly minimize hiring costs, reduce time spent to find the right candidates and improve the process itself by carefully assessing the reasons and factors why candidates drop out of the process and identify the characteristics that the best candidates have in common. 📊📈


ABSL Latvia is organizing a webinar “Health Strategy Management” in cooperation with Māris Žunda.
August 27 I 10:00-11:00 I (MS Teams Platform)

We will start with a short presentation by ABSL revealing the results coming survey and describing how well GBS centers are coping with mental and physical health of their employees in work environment.Māris Žunda is a founder and also a trainer of cold therapy school, having more than 10 years experience in IT field. He has realized that there is a lack of joyfulness and energy among employees in different kind of businesses. With the practice of many years he has become the best version of himself and now he is training others to live high-quality lives. 

  • How important is health management in work environment?
  • Profit, high-end delivery and health – what is the strategy and why?
  • Where are we heading to in trying to understand the importance of health?


ABSL Latvia in cooperation with The Alliance of Real Estate Developers organizes an online discussion with candidates for Riga City Council elections. The primary goal of debates is to discuss the role of Riga when it comes to investment attraction, creating well-paid jobs, increasing the number of highly qualified talents and strengthening the availability of office buildings and living space in Riga.

Take your opportunity to join the online discussion on August 5, 3:00-5:00 pm, ABSL Latvia Facebook account - https://lnkd.in/gAfvrnm


ABSL Latvia organize Finance Club webinar “RPA in Finance and Accounting”on July 30, 10:00-11:00 using MS Teams platform. This is your opportunity to discover how other shared service centers are using RPA to digitize accounting operations and how to get the most out of RPA in finance and accounting. The webinar will be organized as a panel discussion starting with three minutes long introductory presentations revealing an expertise of each panelist. You can apply to participate in webinar via email by writing to [email protected]


ABSL Latvia organizes a Business Strategy Club webinar about quality control standards for GBSCs on July 1, 10:00-11:30 (Microsoft Teams platform.

We have invited two excellent speakers:

Agnese Alksne is a a passionate business impact architect with a focus to build bridges between businesses and communities. As BMTrada Latvia Business development manager, she supports businesses to enter new markets and opens doors to new customers through different certification schemes.

  • Dzintars Putnis is a management consultant and trainer having more that 18 years of experience in quality control management, business planning and development, process efficiency and improvement, audits of management systems etc.


ABSL Latvia organizes a webinar "Back to Normal" in order to share knowledge on how different GBS companies are planning to manage the transition period (after 12th of May) towards getting closer to normal workday at office or "new normal". We will have presentations by Alise Jegere (Facilities and Physical Security Coordinator at Cognizant Latvia) and Alesja Kircenko (Deputy Head at SEB Global Services). Afterward, we will hold a panel discussion, inviting both presenters and also Ieva Putrina (SHE Coordinator at allnex Global Business Services Latvia) to speak on different measures taken by companies to prevent the spread of virus during period after May 12, when employees will gradually return to offices.

Many Global Business Service Centers have prolonged the possibility to work from home, some of organizations are allowing it's employees to return to offices only after the Summer. Still, there are also many companies that allow their employees to gradually return to offices already starting from tomorrow. Exactly for those GBS Centres it will be especially interesting to hear what preventive activities others have implemented and what can be easily taken over to your organization.