One of ABSL Latvia responsibilities is to organized knowledge-sharing events for it's members and strategic partners in order to provide an excellent platform, where industry can share the best practices and use the power of whole industry to solve significant issues faced by sector.

29.03.2021 ABSL Latvia annual general meeting

26.03.2021 webinar "mandatory disclosure rules"

26.02.2021 webinar "customer service club kick-off"

⏰ ABSL Latvia organizes CUSTOMER SERVICE Club Kick-off Webinar on February 26th, 3:00-4:00 PM, MS Teams platform in order to strengthen the community of Customer service experts working for the Business services industry in Latvia.

💯 During the webinar we will welcome presenters from six different business services centers and each Customer Service expert will give a short 10 minutes presentation on how does the Customer Service function look like in their organizations, what are the main challenges, with which countries are they working, how far are they with RPA solutions.

CUSTOMER SERVICE EXPERTS PARTICIPATING AS SPEAKERS:
🔸 Roberts Slaukstins, Cabot Corporation Latvia
🔸 Anna Demidova, MSC Shared Service Center Riga
🔸 Dace Lodzina, CIRCLE K BUSINESS CENTRE
🔸 Zigmars Vestfals, Airo Catering Services Latvija (LSG Group)
🔸 Erika Mezmale, allnex Latvia
🔸 Ilona Safonova, Solvay Business Services Latvia

Please let us know whether you or anyone else on your organizations’ behalf is going to participate in this webinar by writing to email: [email protected] no later than February 24. ✍️

🖐Please note that the webinar is available for participation only to representatives of ABSL Latvia members & strategic partners.
#customerservice #webinar #businessserviceslatvia

25.02.2021 webinar "GDPR AND EMPLOYEE DATA"

12.02.2021 procurement club kick-off webinar

📢 ABSL Latvia organizes Procurement Club Kick-off Webinar on February 12th, 10:00-11:00, MS Teams.

During the webinar we will welcome presenters from six different business services centers and each Procurement expert will give a 10 minutes presentation on how Procurement function looks like in their organizations, what are the main challenges, how far are they with RPA solutions. 🚀💯

PROCUREMENT EXPERTS PARTICIPATING AS SPEAKERS:
🔸Matiss Haritonovs, Cabot Corporation
🔸Vanda Kanavina, Circle K Business Centre
🔸Ilmārs Gaidelis, allnex Latvia
🔸 Ieva Aizvakara, Atea Global Services Ltd.
🔸 Karina Spungina, MSC Shared Service Center
🔸 Guna Bambale, Solvay Business Services Riga

Please let us know whether you or anyone else on your organizations’ behalf is going to participate in this webinar by writing to [email protected] ✍️

Please note that the webinar is available for participation only to representatives of ABSL Latvia members & strategic partners.

27.01.2021 webinar "HR analytics-employee retention"

10.12.2020 WEBINAR "exploring post-covid workplace"

Planning changes in our current office arrangement is tougher than ever before, since the circumstances caused by Covid19 have proved that the only measure here to stay is constant change itself. Meaning that it’s extremely hard to predict the time when we will come back to normal lives, though it will significantly differ from the one that we lived before pandemic hit the world. So many questions arise - to what extent employees will be willing to work remotely in long-term, what are the expectations from office environment and what future might bring to us in terms of new ways of working.

In order to seek for the answers, ABSL Latvia in cooperation with Colliers International organizes a webinar “Exploring the Post-COVID Workplace-the NEXT experience” on December 10, 10:00-11:00, as usual MS Teams platform.

Colliers International Workplace solution experts Olga Mihailova and Sven Moller will guide us through on what has been explored so far, what are saying other GBS centers across Europe, what are the conclusions and possible next experiences in our workplaces. We are already living a new reality, it’s better to figure out how it might work well for your organization rather than just waiting for it to make its own corrections.

Please let us know whether you or someone on your organization’s behalf is going to participate in this webinar by writing to [email protected] no later than December 8.

Please note that there is no strict limit on the number of webinar participants representing one company.

Please note that the webinar will be held in English.

05.11.2020 webinar "HR analytics - performance"

Considering the existing circumstances, this is the right time to step in and improve performance analytics in your organization. Deloitte professionals having rich experience in Shared Service Centre industry across Europe and hands-on experience on human resource analytics, will share their knowledge and best practice examples to upgrade your company’s performance management.

Moreover, this time Deloitte offers outstanding, cost-free opportunity to book an individual call with Deloitte experts in order to take a look at existing performance management measures in your organizations, to identify what should be improved and what are the next steps to significantly uplift your overall efficiency by improving performance. Please contact [email protected], in case if you are interested in this opportunity.

Agenda of the webinar:

• 10:00-10:40 Performance Analytics (Vaclav Plevka Analytics & Cognitive | Consulting at Deloitte and Ondrej Prerovsky HR Cloud | Consulting at Deloitte), session for Q&A
• 10:40-11:00 Tools Used To Ensure Effective Performance Process (Parsla Basko, Business Partner at ERDA), session for Q&A
• 11:00-11:30 Panel Discussion moderated by Ondrej Prerovsky (panelists to be announced, this is your possibility to apply)

Please inform ABSL whether you or someone on your organization’s behalf is going to participate in this webinar by writing to [email protected] no later than October 30.

17.09.2020 webinar "hr analytics - recruitment"

🔜ABSL Latvia in cooperation with Deloitte organizes the first HR Analytics webinar with a focus on Recruitment.

September 25 I 10:00-11:00 I MS Teams

Recruitment analytics helps to make data-driven choices when it comes to sourcing, selection and hiring. With the help of recruitment analytics it is possible to significantly minimize hiring costs, reduce time spent to find the right candidates and improve the process itself by carefully assessing the reasons and factors why candidates drop out of the process and identify the characteristics that the best candidates have in common. 📊📈

Agenda of the seminar:
🔸10:00-10:30 HR Analytics In Recruitment (Vaclav Plevka, Analytics & Cognitive | Consulting, Deloitte Czech Republic, Simona Pirva, Manager at Deloitte Czech Republic)
🔸10:30-10:45 Tools Used To Ensure Successful And Effective Recruitment Process (Zane Culkstena, Founder at ERDA)
🔸10:45-11:00 Case Study (Toms Galins, Head of Operations Department, DNB Bank ASA).

Don’t miss the opportunity to upgrade Recruitment process in your organization.💯 You can apply to participate in webinar via email by writing to [email protected] 📩

Please note that the webinar is available for participation only to representatives of ABSL Latvia members & strategic partners.

27.08.2020 WEBINAR "HEALTH STRATEGY MANAGEMENT"

ABSL Latvia is organizing a webinar “Health Strategy Management” in cooperation with Māris Žunda.

August 27
10:00-11:00
(MS Teams Platform)

We will start with a short presentation by ABSL revealing the results coming survey and describing how well GBS centers are coping with mental and physical health of their employees in work environment.

Māris Žunda is a founder and also a trainer of cold therapy school, having more than 10 years experience in IT field. He has realized that there is a lack of joyfulness and energy among employees in different kind of businesses. With the practice of many years he has become the best version of himself and now he is training others to live high-quality lives. 

• How important is health management in work environment?
• Profit, high-end delivery and health – what is the strategy and why?
• Where are we heading to in trying to understand the importance of health?

05.08.2020 online discussion "why does riga lag behind vilnius for 10 years?"

ABSL Latvia in cooperation with The Alliance of Real Estate Developers organizes an online discussion with candidates for Riga City Council elections. The primary goal of debates is to discuss the role of Riga when it comes to investment attraction, creating well-paid jobs, increasing the number of highly qualified talents and strengthening the availability of office buildings and living space in Riga.

Take your opportunity to join the online discussion on August 5, 3:00-5:00 pm, ABSL Latvia Facebook account - https://lnkd.in/gAfvrnm

ABSL Latvia members and strategic partners are invited to attend the event in person. More information - [email protected]

30.07.2020 finance club - webinar "RPA in finance and accounting"

ABSL Latvia organize Finance Club webinar “RPA in Finance and Accounting”on July 30, 10:00-11:00 using MS Teams platform. This is your opportunity to discover how other shared service centers are using RPA to digitize accounting operations and how to get the most out of RPA in finance and accounting.

The webinar will be organized as a panel discussion starting with three minutes long introductory presentations revealing an expertise of each panelist. You can apply to participate in webinar via email by writing to [email protected] 

01.07.2020 BUSINESS STRATEGY CLUB - webinar      "Quality control standards-gbsc"

ABSL Latvia organizes a Business Strategy Club webinar about quality control standards for GBSCs on July 1, 10:00-11:30 (Microsoft Teams platform.

We have invited two excellent speakers:

• Agnese Alksne is a a passionate business impact architect with a focus to build bridges between businesses and communities. As BMTrada Latvia Business development manager, she supports businesses to enter new markets and opens doors to new customers through different certification schemes.
• Dzintars Putnis is a management consultant and trainer having more that 18 years of experience in quality control management, business planning and development, process efficiency and improvement, audits of management systems etc.

• Kalvis Bukeika - Data & Quality Analyst, Cabot Latvia
• Alise Vilka - General Manager, ATEA Global Business Services
• Natalija Zaiceva - Risk Advisory Manager, Deloitte Latvia

20.05.2020 Facebook Live DISCUSSION: "HOW TO ATTRACT 10 THOUSAND JOBS to latvia?"

11.05.2020 WEBINAR "Back To Normal"

ABSL Latvia organizes a webinar "Back to Normal" in order to share knowledge on how different GBS companies are planning to manage the transition period (after 12th of May) towards getting closer to normal workday at office or "new normal". We will have presentations by Alise Jegere (Facilities and Physical Security Coordinator at Cognizant Latvia) and Alesja Kircenko (Deputy Head at SEB Global Services).

Afterwards we will hold a panel discussion, inviting both presenters and also Ieva Putrina (SHE Coordinator at allnex Global Business Services Latvia) to speak on different measures taken by companies to prevent the spread of virus during period after May 12, when employees will gradually return to offices.

Many Global Business Service Centers have prolonged the possibility to work from home, some of organizations are allowing it's employees to return to offices only after the Summer. Still, there are also many companies that allow their employees to gradually return to offices already starting from tomorrow. Exactly for those GBS Centres it will be especially interesting to hear what preventive activities others have implemented and what can be easily taken over to your organization. In any case - safety comes first, the only questions is how to ensure it to all employees/

You can apply to participate in webinar via email by writing to [email protected] Please note that the webinar is available for participation only to representatives of ABSL Latvia members & strategic partners.

07.05.2020 absl HR club "EMPLOYMENT LAW DURING COVID-19"

ABSL Latvia in cooperation with Deloitte Latvia organizes HR Club, this time held as a webinar on May, 7, 10:00-11:30.

Ivita Samlaja (an expert in labor law) will guide us through the best ways on how to stay compliant with labor law when solving cases with employees arising due to Covid19. There will be a Q&A session, so please do prepare your questions.

Afterwards we will have a short panel discussion welcoming participants from Business Services industry:

• Ieva Zirne, Senior HR Business Partner at CIRCLE K BUSINESS CENTRE
• Santa Rožkalna, HR Manager at Solvay Business Services Latvia
• Lelde Lipska, General Manager at Cabot Latvia.