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ABSL Latvia Summit 2026 “GBS Leading the Way:  Productivity with Purpose” will bring together industry leaders, practitioners, and decision-makers to explore how Global Business Services is shaping the future of organizations.

As organizations navigate rapid technological change, shifting talent expectations, and growing geopolitical uncertainty, GBS is emerging as a critical force – connecting strategy with execution and enabling transformation at scale.

This year’s Summit will focus on what it truly means to lead the way: turning innovation into real outcomes, redefining how work is structured and experienced, and ensuring resilience in a changing global landscape. Through keynote sessions and open discussions, participants will gain practical perspectives on how GBS can deliver productivity with purpose – balancing efficiency, impact, and long-term sustainability.

Join us in Riga – at the intersection of talent, innovation, and global services excellence.

TICKETS WILL BE AVAILABLE SOON

ABSL LATVIA SUMMIT 2026 PROGRAMME

9:00 - 9:30 REGISTRATION AND MORNING COFFEE

9:30 - 9:40 OPENING REMARKS



9:40 - 10:00 KEYNOTE



10:05 - 10:25 KEYNOTE "i HAVE FEELINGS TOO: THE FORCES BEHIND THE DECISIONS WE DON'T TALK ABOUT"



10:30 - 11:10 PANEL DISCUSSION "THE HIDDEN ENGINE: HOW GBS ARE SETTING THE PACE FOR TRANSFORMATION"

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11:10 - 11:30 COFFEE BREAK

11:30 - 11:50 KEYNOTE

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11:55 - 12:15 KEYNOTE



12:20 - 13:00 PANEL DISCUSSION "BEYOND TOOLS: AI HYPE TO REAL RESULTS"



13:00 - 14:00 LUNCH

14:00 - 14:20 KEYNOTE



14:25 - 14:45 KEYNOTE



14:50 - 15:30 PANEL DISCUSSION "FOCUS OVER NOISE: PRIOTISING TALENT IN A WORLD OF CONSTANT CHANGE"



15:30 - 15:50 COFFEE BREAK

15:50 - 16:10 KEYNOTE



16:15 - 16:35 KEYNOTE



16:40 - 17:20 PANEL DISCUSSION "BEYOND COSTS: LOCATION STRATEGY IN A WORLD OF RISK, RESILIENCE AND GEOPOLITICS"



17:25 - 17:35 CLOSING REMARKS

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17:35 - 18:30 CLOSING RECEPTION AND NETWORKING